Safety guide
Know what to do next.
Practical steps for common situations. Keep this page handy: once loaded, it can be used without a connection.
In immediate danger? Contact your local emergency number now. For fraud, call your bank using the number on your card or in its official app, never one from a suspicious message.
In India
- Lost money to a scam? Call the National Cyber Crime Helpline 1930 as soon as possible, and file a complaint at cybercrime.gov.in. Then call your bank.
- Suspicious call, SMS or WhatsApp, but no money lost? Report it on Chakshu at sancharsaathi.gov.in.
Suspicious messages
When a message asks you to click, pay, or share something, give yourself a moment before you act.
Pressure is the scammer's main tool. Nothing legitimate is lost by taking ten minutes to check. Put the phone down if you feel rushed.
Links, phone numbers and reply addresses in a suspicious message may lead to the scammer. Use the official app, a bookmarked website, or a number from your card or a statement.
Requests for codes, passwords, payment by gift card or cryptocurrency, remote access, or secrecy are strong warning signs regardless of who the sender claims to be.
Use your messaging app's built-in "report junk" or "report phishing" option, then delete the message. Your organization or mobile provider may also offer a reporting channel. In India, you can report suspected fraud calls and messages on Chakshu at sancharsaathi.gov.in.
Checklist
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